Terms and Conditions

Purchases
RSVP Design Ltd. publishes learning tools and programmes for resale throughout the world.
The online purchasing option is there to support the customer purchasing process, and is intended to provide prices for purchase and shipping costs to international destinations served by our courier partners. Shipping costs are estimated based on the shipping address supplied, and the volumetric weight of the products ordered.

If you are based in the EU and wish to avoid being charged Value Added Tax at the UK rate of 20% you must supply a valid EU VAT number, as part of your registration / contact / shipping details, and the shipping destination must be within the EU.

Prices can be displayed in £, € or US$ although currently our online purchasing option will debit your credit card with the £ sterling value, as calculated by your credit card provider at their own local exchange rate.

We require full payment to be received before any goods are dispatched.

If the delivery address is outside of these areas please contact [email protected] to receive a quote.

Payment Options & VAT
Once you've decided what you want to buy, you can choose from the following payment options- and rest assured that your details are safe with us.

We accept American Express, Visa, Visa Debit, Visa Electron, MasterCard, Maestro, PayPal, cheque (denominated in £ Pounds Sterling).

VAT on Goods Sold by RSVP Design
VAT stands for value added tax, which is charged on goods (including learning tools) sold by RSVP Design Ltd. within the European Union (EU). In accordance with the laws governing members of the European Union, RSVP Design Ltd. is obliged to charge VAT on all orders delivered to destinations in member countries of the EU, unless a valid EU VAT number is supplied by the customer.

When you have completed your order information (including your delivery address) you will be able to see your final price exclusive of applicable VAT before you confirm your order, .

VAT for UK customers
The UK VAT rate on learning tools & activities delivered to the UK is 20%.

Customers outside of the EU

All our Prices are DDU (Deliver Duty Unpaid).
Learning tools sold by RSVP Design Ltd. that are dispatched to addresses outside of the European Union are generally not subject to EU VAT. When ordering learning tools from RSVP Design Ltd. for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from RSVP Design Ltd., you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of the contents of your order by product type.

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Also, we may provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

The package is marked "Learning tools" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the item directly on the package.

Copyright
The copyright in all resources supplied by RSVP Design Ltd. belongs to RSVP Design Ltd.

Please respect our copyright. Stealing is illegal and it is also immoral. We spend a lot of time and money developing resources to help people learn and our ability to do so would be seriously hampered if we lost revenue due to unlawful copying. We do uncover cases of illegal copying and we always take action. This is essential to protect our business. We have to safeguard our ability to pay our people and our suppliers; and we need to be able to invest in the development of new materials.

Learning Tools, Programmes & Materials
If, and only if, you have purchased an RSVP Design Ltd. learning tool you are entitled to photocopy materials. Typically, these are the delegate briefing notes, and facilitator checklists. You may not photocopy an entire pack as a back-up copy. If you require more than one copy of the same title, please contact us for a multiple purchase quotation.

Guidelines for Independent Consultants
If you are an independent consultant, you may use RSVP Design Ltd. resources in your client organisation so long as the material remains under your control. You may not leave the materials behind for others to use after you have finished your programme, unless your client also buys their own copy of the resources. You may, however, distribute copies of delegate briefs to participants who attend the courses delivered by yourself.

Other copyright information

Resources may not be loaned to other organisations. Only the organisation which has purchased or hired the programme has the right to use it.