Ordering & Canceling
If you prefer to order and provide your credit card and other details by telephone, then please call our UK Sales Office on +44 141 561 0387, or our US Sales Office on +1 888 702 0023.
Your order will typically be confirmed within 1 working day of receipt from the website and the shipping process will begin.
Your order will typically ship within two working days of receipt.
If you wish to cancel your order after our courier has picked the items up, you can return them at your cost to us, and we will provide a 100% refund on the products. We provide an unconditional 100% guarantee on all our products for 12 months from the date of purchase. If our product does not meet your needs or is in any way defective we will replace the items, or refund your product costs.
If we receive a written confirmation of your instructions to cancel your order before our courier has picked up the items we will also refund any shipping costs charged.